Heilind is looking to ensure the reliability, performance, and alignment of their enterprise software platforms with organizational goals by hiring a Manager of Software Services to lead daily operations and drive innovation.
Requirements
- Proven experience with ERP systems, SaaS platforms, and cloud technologies.
- Familiarity with ITIL framework and best practices in incident, problem, and change management.
- Deep understanding of enterprise software architecture and system integration.
- Proficiency in performance monitoring tools and KPI development.
- Knowledge of AI technologies and their application in enterprise settings.
- Ability to solve problems and see projects through to completion.
Responsibilities
- Oversee and manage the lifecycle of enterprise software environments and infrastructure, ensuring uptime, scalability, and security.
- Manage the day-to-day operations for enterprise applications at Heilind including Oracle, Telnet, and other related global solutions.
- Manage middleware and integration platforms (Sterling Commerce, MuleSoft, Oracle OIC, etc.)
- Support and maintain administrative tools and back-end systems (ServiceNow, Zabbix, etc.)
- Provide accurate, timely, and professional resolution on all reported issues per IT SLAs.
- Monitor system health and user satisfaction through performance metrics and feedback loops.
- Manage incident and problem resolution processes, including root cause analysis and preventative measures.
Other
- This position reports to a Heilind office onsite at least three days per week (currently Tuesday-Thursday).
- Lead, mentor, and manage a team of software support and application specialists.
- Foster a culture of accountability, collaboration, and continuous learning.
- Conduct performance evaluations and support career development initiatives.
- Must be a U.S. Citizen due to U.S. government contractual agreements.
