Henny Penny is looking to improve equipment uptime and reduce total cost of ownership for operators by delivering industry-leading, easy-to-access documentation and knowledge resources.
Requirements
- Familiarity with content management systems and front-end web development is a must for this role.
- Experience interpreting and communicating analytics
- Proven ability to manage and maintain digital assets
- Intermediate Project/Program Management skills
- Ability to create business cases to make decisions about digital assets and communication needs.
- Intermediate skill running usability studies
- Proven record of developing new ideas and creative solutions
Responsibilities
- Lead and provide hands-on support in the development of documentation and knowledge resources that support the operators of our equipment and the service technicians who service this equipment.
- Analyze and create the business case for new knowledge tools and knowledge delivery platforms.
- Develop HennyPennyHelp web-based platforms to integrate new features and continuously improve content
- Grow HennyPennyHelp effectiveness and expand use by end users, service technicians and parts personnel.
- Measure the usage and effectiveness of content to demonstrate improvement and growth.
- Attend project meetings for both new projects and existing products to stay current with timelines, inputs and deliverables
- Meet project deadlines/schedules to deliver documentation and knowledge resources to support new product development.
Other
- Bachelor (Other) Web Development, Communications, or related field Required
- 3+ years technical communications Required
- 3+ years management experience Required
- Outstanding record of developing new ideas and creative solutions
- Proven ability to manage and develop a team
