OneMain Financial is seeking to evolve its ServiceNow practice to act as a strategic enabler for partner teams across the enterprise, driving automation, digital transformation, and operational excellence.
Requirements
- Deep hands-on experience with ITSM, CMDB, ITOM, HRSD, SAM, Integration Hub, and AI-powered workflows
- Mastery of ServiceNow modules including ITSM, ITOM (Discovery, Service Mapping), SAM, HRSD, App Engine Studio, and CMDB
- Proficient in client/server scripting (JavaScript, Glide APIs), IntegrationHub, Virtual Agent, Flow Designer, and scoped app design
- Experience with API-based integration using REST/SOAP, OAuth 2.0, SAML, and MID Server configuration
- Integrate with GitHub, Jenkins, Azure and AWS to automate infra chanfes, deployment approvals, and rollbacks
- Integrate ServiceNow with identity providers to synchronize lifecycle events such as provisioning, deactivation, certification, etc.
- Deploy and govern Discovery schedules and MID Server architecture in partnership with infrastructure teams to maintain accurate infrastructure and network topology
Responsibilities
- Enable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management
- Reduce response times and manual triage by integrating observability, logging and alerting platforms (Ex: BigPanda, OpsRamp, Elastic, Datadog, grafana, etc) into automated incident creation and enrichment workflows
- Provide support managers with role-specific dashboards for SLA adherence, outage impact, post-incident reviews, and change performance analytics
- Enable operational resilience through risk-informed Change Management, blackout enforcement, CAB automation, and CI/CD integration for deployment tracking
- Drive root cause transparency through structured After-Action Review templates, automated incident-to-knowledge conversion, and trend visualization
- Provide architecture and engineering teams with a governed, extensible platform for business service modeling, data normalization, and shared system-of-record usage
- Support reference architecture principles by exposing reusable applications, integration stubs, and approval workflows for internal toolchain automation
Other
- Strategically minded, technically fluent Software Engineering Manager
- Managing and scaling a talented team of ServiceNow analysts, engineers and specialists
- Positioning the platform as a strategic enabler for partner teams across the enterprise
- Passion for leveraging enterprise platforms to modernize how services are requested, fulfilled, governed, improved and automated
- Experience managing multidisciplinary teams and building stakeholder relationships across operations, business, and compliance domains
