Netflix is looking to attract and engage members around the globe by uncovering compelling ways to improve their core user experiences across various platforms. The Product Consumer Insights Team needs to inform business and product strategy by embedding insights into key decisions and shaping the strategic direction of member-related business opportunities.
Requirements
- Minimum 3 to 5 years of experience leading a team of product researchers, with strong instincts for when to step in and when to empower independence. Experience leading senior researchers preferred.
- Skilled at prioritizing across competing needs and articulating clear rationale for decisions.
- Deep expertise in global product research informing UX strategy; experience in digital subscription or video entertainment businesses is a plus
- Expertise in product and user experience research, qualitative and quantitative methodologies, and hands-on international research experience
- Strong ability to synthesize insights across multiple studies and translate findings into actionable, strategic recommendations
- Natural connector who identifies opportunities for alignment and builds bridges across domains
- Thrives in ambiguity and fast-paced environments, demonstrating sound judgment and adaptability in the face of evolving priorities
Responsibilities
- Lead and inspire a stunning team of senior product researchers
- Establish a vision and priorities for your team to help inform our business and product strategy
- Shape the strategic direction of member-related business opportunities by ensuring insights are embedded in key decisions at every stage
- Guide your team to lead high-impact projects that span end-to-end product development
- Build and strengthen partnerships with Product Management, Design, Data Science, Finance & Strategy, and Product Marketing
- Set clear roles, responsibilities, and expectations that maximize coverage and impact
- Play a key role in shaping the future vision and structure of the Member CI team as Netflix’s ecosystem grows.
Other
- Exceptional communicator, able to distill complex topics into succinct, compelling narratives
- This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations.
- Netflix provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
- If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
- We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.
