ServiceNow aims to transform how work is done by connecting people, systems, and processes through its intelligent cloud-based platform, and this role is crucial in ensuring the delivery of cohesive, end-to-end user experiences that reflect the full depth of the design team's work.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years of experience in UX Design and/or Interaction Design field
- Ability to understand and distill complex problems into clean solutions
- Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
Responsibilities
- Partner strategically with product management and engineering to ensure the delivery of cohesive, end-to-end user experiences that reflect the full depth of our design team’s work.
- Act as a player/coach—leading by example through hands-on design contributions while mentoring and elevating the team’s craft and strategic thinking.
- Champion bold, user-centered innovation by pushing the team to explore ambitious ideas grounded in real user needs and measurable business outcomes.
- Drive alignment across cross-functional teams by translating complex challenges into clear, actionable design strategies.
- Foster a culture of design excellence, continuous learning, and experimentation within the team.
- Ensure design quality and consistency across the product lifecycle, from early discovery through delivery and iteration.
Other
- 3+ years of experience managing people and/or leading design teams
- A portfolio of work samples representing your work and approach
- Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
