At ServiceNow, the Product Design team aims to create product experiences that users love by deeply understanding and applying user and customer needs. This role is crucial for ensuring the delivery of cohesive, end-to-end user experiences that reflect the full depth of the design team's work, while also fostering innovation and design excellence.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years of experience in UX Design and/or Interaction Design field
- Ability to understand and distill complex problems into clean solutions
- Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
Responsibilities
- Partner strategically with product management and engineering to ensure the delivery of cohesive, end-to-end user experiences that reflect the full depth of our design team’s work.
- Act as a player/coach—leading by example through hands-on design contributions while mentoring and elevating the team’s craft and strategic thinking.
- Champion bold, user-centered innovation by pushing the team to explore ambitious ideas grounded in real user needs and measurable business outcomes.
- Drive alignment across cross-functional teams by translating complex challenges into clear, actionable design strategies.
- Foster a culture of design excellence, continuous learning, and experimentation within the team.
- Ensure design quality and consistency across the product lifecycle, from early discovery through delivery and iteration.
Other
- 3+ years of experience managing people and/or leading design teams
- A portfolio of work samples representing your work and approach
- Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
