Optimum is seeking a Manager of Product Design to lead the design of internal tools, including AI-assisted sales and care agent experiences, mobile tools for installation and repair technicians, and self-serve workflows for B2B customers. The role aims to optimize user experiences through empathetic design and data-driven solutions during a period of significant company transformation.
Requirements
- At least 10 years of professional digital product design experience.
- A minimum of 3 years of direct experience managing, coaching, and developing mid to senior-level designers.
- Proven ability to build high-performing design teams through effective hiring, growth, and retention strategies.
- A strong track record of successfully translating business and user needs into impactful and intuitive product solutions.
- Extensive experience collaborating with diverse cross-functional peers and stakeholders, including product managers, data scientists, designers, engineers, legal/policy teams, communications, and marketing.
Responsibilities
- Plan, resource, and manage all product design for internal tools.
- Collaborate closely with our Unified Design Systems lead to ensure a consistent experience across channels and coordinate omni-channel evolution.
- Partner with UX Research to define research needs, prioritize efforts, and ensure designs are informed by data and validated assumptions before development.
- Represent Product Design for internal tools in roadmap and sprint planning activities, advocating for both the user and business needs, influencing prioritization, calling out dependencies, and weighing in with best practices.
- Lead discovery workshops, planning sessions, and design reviews, contributing valuable insights and identifying needs for research and success metrics.
- Thoroughly vet and adjust requirements with user and business intents in mind.
- Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities.
Other
- Bachelor's degree in a relevant field, or significant experience in UX research that has driven substantial business impact.
- The ability to adapt in-flight strategies when necessary while mitigating lost productivity and/or morale.
- Routinely optimize ways of working for maximum efficiency and productivity.
- Help teams overcome obstacles and complete work.
- Uphold Optimum's four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise.
