Strengthening guest relationships and increasing the value of the loyalty platform at Inspire Brands, measured by growth in member count, loyalty-driven sales, and overall customer lifetime value
Requirements
- Strong technical background with experience in software development, cloud technologies, APIs, or enterprise solutions
- Knowledge of Agile and Scrum methodologies
- Deep understanding of consumer-facing digital products, loyalty programs and offer management systems, QSR, e-commerce, or adjacent industries
- Digital fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
- Knowledge of the range of activities related to the product development lifecycle
- Deep knowledge of agile & lean methodologies
- Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements and user stories
Responsibilities
- create and drive product roadmaps, epics, and user stories ensuring alignment with business objectives, customer needs, and technical capabilities
- utilizing customer insights, analytics, and experimentation to inform product decisions and validate business impact
- collaborate closely with the Product leadership team, Engineering, UX, PMO, and other key stakeholders to drive seamless product development and execution
- define and deliver roadmaps, use data to drive prioritization, write epics and user stories
- coach and support a small team of product managers, helping them grow their skills and drive impact
- own and deliver outcomes for your own product area
- translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements and user stories
Other
- Minimum: 4-Year Degree
- Preferred: 4-Year Degree or Graduate Degree in business, computer science or a related field
- 5 plus years' experience in product management, or a related field
- 1 plus years’ experience in people management
- Excellent analytical, problem-solving, and decision-making skills
