Velocity Black, a Capital One company, aims to enhance its luxury concierge offering by leveraging artificial intelligence and human expertise to help high-performance individuals maximize their life's potential. The product manager will be responsible for growing and enhancing this offering, driving innovation, and creating a premium customer experience.
Requirements
- A knowledge and passion for emerging AI/ML technologies to incorporate into building great products
- Hands-on experience building or using LLM solutions. A strong understanding of the strengths and weaknesses of current LLM models
- Use SQL to build a data-back strategy, identify insights, and troubleshoot issues
- Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team
- Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data
- 3+ years experience working with SQL
- 3+ years experience working with AI and ML models, including LLMs
Responsibilities
- Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering.
- Dream up and deliver new luxury concierge features and experiences in partnership with business partners.
- Optimize in-market products though rapid testing and obsessing over the customer experience.
- Shape the product development roadmap for new launches and features.
- Work with our AI / ML engineers and product leadership to build out innovating and industry leading products
- Communicating and facilitating with with a variety of operations, product business partners to ensure our products are targeting their needs
- Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches
Other
- Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.
- Work alongside a passionate and collaborative team to create innovative new concierge experiences.
- A product centric mindset to take a product from ideation to production and continually iterate improvements
- A customer-first mindset
- A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams
