The Product Operations Manager provides global direction and alignment of process and technology to enable business growth by leading key strategic initiatives related to process, tools, and systems that guide the overall development, procedures, product creation process and the go-to-market (GTM) calendar.
Requirements
- Demonstrates expert command of PLM/ERP system functionality.
- Certified PMP or equivalent work experience required.
Responsibilities
- Oversees data management and system optimization to streamline workflows, improve data quality, and enhance team productivity.
- Collects high-level and detailed requirements for product development process improvement.
- Manages requirements of data for ongoing development of appropriate processes and tools.
- Defines and documents best practices and SOPs for cross-functional and global product development business processes.
- Updates and documents old or non-existent business processes.
- Oversees documentation of business processes to ensure clarity, alignment, and readiness for project initiatives or process transition.
- Builds dashboards for recurring automated reporting to provide product teams and leadership quick access to data-driven insights for the product teams and leadership.
Other
- Minimum six (6) years experience working in product operations department.
- Able to communicate persuasively and negotiates effectively, aligning diverse stakeholders toward shared strategic outcomes.
- Ability to demonstrate enthusiasm and inspire as a change agent with a passion for results.
- Ability to influence decision making up, down, and across the organization.
- Excellent verbal, written, and presentation communication skills. Ability to communicate at all levels of the organization.
