Plug Power Inc. is looking to achieve continual improvement in operational availability, system reliability, service cost, and system performance for their Electrolyzer and Hydrogen System platforms by addressing customer-facing issues and preventing recurrence of field failures.
Requirements
- Strong system knowledge and overall understanding of Hydrogen and Electrolyzer systems.
- Demonstrated experience leading incident and problem management efforts cross-functionally within a technical organization and across a diverse customer base.
- Experience implementing practices with an uncompromising dedication to safety.
- Experience driving customer service excellence, quality standards and a learning culture.
Responsibilities
- Establish, measure and improve key performance indicators for fielded hydrogen and electrolyzer systems.
- Own customer-facing RCA investigations, resolution actions and customer reporting.
- Drive institutional learning from field issues to prevent recurrence via changes to design, manufacturing or service practices.
- Prioritize customer problem sets, establish and meet resolution commitments and provide regular status updates to pedestal customers.
- Baseline fleet reliability (e.g., operational availability, failure intensity), service cost and functional performance (e.g., efficiency); establish improvement objectives; and drive improvement programs to achieve reliability and cost targets.
- Collaborate with product teams to convey field lessons learned and related service and operability requirements for new electrolyzer and hydrogen system development.
- Collaborate with technical services, engineering and other functional teams as needed to provide timely resolution to field incidents affecting customer operations.
Other
- BS degree in mechanical, electrical or systems engineering.
- Five (5) or more years of relevant work experience in engineering or industrial services, with demonstrated experience leading others.
- Energetic, detail-oriented leader who can drive results in a high growth environment.
- Strong customer presence with the ability to effectively communicate with diverse audiences and stakeholders at all levels both internally and externally.
- Must exhibit a high degree of confidence, motivation and drive.
