Sunbelt Rentals is looking to improve its equipment repair processes and reduce breakdowns by acting as a strategic liaison between service employees and manufacturers/suppliers, and by leveraging telematics and remote diagnostic technologies.
Requirements
- Strong mechanical background and familiarity with telematics, diagnostics, and remote intervention technologies.
- Proficient in MS Excel, Word, PowerPoint; experience with Wynne and relational databases like SQL Server, Viewpoint, ServiceNow, Salesforce, and Access.
- Skilled in designing and maintaining reports using database tools and queries.
Responsibilities
- Oversee proactive responses to Diagnostic Trouble Codes (DTCs), assign support roles, and maintain a knowledge base of solutions by equipment type.
- Collaborate with the Connected Team for telematics monitoring, remote diagnostics, calibration, and programming technologies to reduce breakdowns and improve service.
- Track support requests, maintain databases of repeat failures, and design reporting tools to inform field, support, and manufacturer teams.
- Promote ongoing enhancements in maintenance, repair, and operational procedures through data analysis and cross-functional collaboration.
- Stay current on equipment changes, especially in telematics and diagnostics, to ensure the team’s capabilities evolve with manufacturer advancements.
- Design and maintain reports using database tools and queries.
- Manage Field Technician Product Support processes and team members.
Other
- Hire, train, mentor, and coach Field Technician Product Support team members to ensure timely and accurate assistance with equipment repairs.
- Centralize supplier contacts, identify underperforming vendors, and cultivate strong relationships with manufacturer support teams.
- Provide consistent updates to Executive, Regional, District, and Branch teams to align support efforts with business goals.
- Excellent communicator with strong negotiation and influencing skills across all organizational levels.
- Proven success in managing cross-functional projects and driving results in complex environments.
- Bachelor’s degree in business or related field, or equivalent experience; 5+ years in equipment maintenance and repair, with 3+ years in team leadership preferred.
- Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.
