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J.M. Smucker Logo

Manager – Quality Assurance

J.M. Smucker

Salary not specified
Sep 9, 2025
Massillon, OH, USA
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Smucker needs to ensure its Frozen Handheld & Spreads plants consistently meet high standards for food safety and quality, as well as regulatory and customer requirements.

Requirements

  • Strong knowledge of quality assurance, food manufacturing, packaging, processing and distribution; USDA HACCP, FDA FSMA, GFSI (BRCGS)
  • Proven ability to develop written tools, Policies, SOPs.
  • Demonstrated ability with continuous improvement
  • Bachelor's degree in Food Science, Biology, Microbiology or related scientific degree
  • Previous experience in low-moisture ready-to-eat (RTE) foods (strongly preferred)
  • Previous experience in bread manufacturing with focus in bread quality
  • Preventive Controls Qualified Individual (human food) or HACCP experience

Responsibilities

  • Assure the manufacturing facilities are in compliance with JMS Quality and Food safety policies and procedures; all Federal, State and local regulatory requirements including Food Safety Modernization Act (FSMA) and Global Food Safety Initiative (GFSI) and any other applicable certifications.
  • Drive and support each facility’s Operational Excellence (OpsEx) journey with quality loss elimination tasks by supporting the use of Quality Pillar tools and the integration within other OpsEx Pillars.
  • Conduct/Lead 19 Key Element operational QA audits with JMS CQA team and follow up with plant teams on identified gaps and corrective/preventative actions (CAPA).
  • Lead/participate as CQA representative in improvement projects with Uncrustables plant teams and our cross functional partners (R&D, TSO, Engineering, etc.)
  • Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics
  • Provide technical support to the manufacturing plants as it relates to, but not limited to, quality and food safety requirements.
  • Assist in the management of plant quality non-conformances and escalations with the goal of investigating root cause and implementing corrective/preventative actions to prevent incident reoccurrence.

Other

  • Hybrid – onsite a minimum of 9 days a month, primarily during core weeks as determined by the Company; maybe more as business need requires
  • Flexibility: Ability to work outside core hours and travel to support plant operations.
  • Travel – up to 35% annually
  • Responsible for the development and mentorship of the plant JMS QA managers and their teams.
  • Demonstrated ability to work in cross-functional & team-oriented environment with multiple disciplines while providing leadership through influence rather than authority