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At Uber, the business problem is to ensure that fleet operators who clean, charge, maintain, and ensure high uptime autonomous fleets on the Uber network are adhering and complying with operational standards and improving efficiency to safely and effectively deliver positive business results.

Requirements

• Deep understanding of Quality Programs, processes and methodologies
• Ability to build relationships with and manage external partners, including strong communication skills
• Strong analytical abilities, with proficiency in quality metrics
• Experience creating and implementing net new Quality Assurance programs
• Experience and understanding of compliance, regulatory and audit standards
• Understanding of AV technologies and applicable industry regulations, or experience in other related regulatory environments.
• Experience managing safety, quality assurance, or compliance functions within autonomous vehicle operations, specifically.

Responsibilities

• Quality Assurance Program Design and Ownership: Create and implement a comprehensive Quality Assurance Program tailored to autonomous vehicle fleet operations (i.e, cleaning, charging, and maintaining vehicles for high availability).
• Audit Management: Conduct thorough audits of AV fleet partners; measure adherence to operational and quality standards and support development of action plans for improvement.
• Performance Monitoring: Monitor and analyze quality performance metrics, and prepare detailed reports to communicate findings and recommendations to partners and stakeholders.
• Compliance Management: Collaborate closely with Uber’s regulatory, safety, and legal teams, as well as applicable external partners to ensure AV fleet operational standards adequately reflect evolving regulatory requirements.
• Cross-functional Collaboration: Lead cross-functional teams in the execution of quality processes, identifying areas for improvement and driving initiatives for quality enhancements across AV fleet operations deployments.
• Positive Quality Culture: Foster a quality-centered culture internally and externally by providing leadership, training, and support.
• Lead Priority Ad hoc Initiatives: Embrace the OneUber spirit to lead and support other strategic initiatives for the fleet operations team, from expanding standards, establishing dashboards, setting up structure and processes for scale, etc.

Other

• Minimum of 5 years of experience in quality program development and implementation compliance management within the automotive transportation or other highly regulated sector.
• Ability to build relationships with and manage external partners, including strong communication skills
• Strong analytical abilities, with proficiency in quality metrics
• Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
• Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.