Instacart is looking to create a world where everyone has access to the food they love and more time to enjoy it together by understanding customers deeply and holistically
Requirements
- Expertise with survey and statistical tools (e.g., Qualtrics, Q, SPSS) and a solid statistical toolkit (segmentation, DCM, factor analysis)
- SQL, R, or Python proficiency
- Experience with e-commerce, consumer tech, grocery, or multi-sided marketplaces
- Background in quantitative or behavioral science discipline
- Proven record of influencing product and business decisions through data-driven storytelling
- Demonstrated ability to link survey data to behavioral/user data and communicate insights to technical and non-technical audiences
Responsibilities
- Drive the vision, roadmap, and standards for quantitative UX research; manage and coach a small team while remaining hands-on with high-impact studies
- Partner with Data Science, Product, and Marketing leads to co-develop OKRs, measurement frameworks, and workflows that keep our research rigorous and aligned
- Design, implement, and analyze a breadth of studies—tracking surveys, segmentations, conjoint/choice modeling, and behavioral analyses—that uncover actionable insights at scale
- Link attitudinal and behavioral data to explain the “why” behind user actions, influencing product strategy and model development
- Craft compelling, visually engaging stories that drive clarity, inspire cross-functional teams, and ultimately deliver delightful experiences for every Instacart customer
Other
- 2+ years managing or mentoring Quantitative UX Researchers in a player-coach capacity
- 5+ years conducting UX research with a strong quantitative focus
- Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field
- Ability to work cross-functionally and collaborate with Product, Design, Data Science, Engineering, and Marketing teams
- Strong communication and storytelling skills
