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The Red Hat ROSA OpenShift Site Reliability Engineering team needs an SRE Manager to lead a team in the development and operations of managed OpenShift services, ensuring a sophisticated cloud-based container orchestration platform for enterprise IT customers.

Requirements

• 1+ year(s) of experience with Kubernetes is a plus
• 1+ year(s) of experience with docker-based containers is a plus
• Experience or familiarity with AI/ML applications in cloud operations, observability, or automation is a plus
• 1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure

Responsibilities

• Lead your team through frequent changes in organization, process, and technology commensurate with a high growth cloud service in a competitive market
• Coach engineers on SREs principles: automation, toil reduction, and root cause analysis
• Drive adoption of AI/ML-assisted automation and observability solutions to improve operational efficiency and reliability
• Design processes and communication norms that facilitate coordination across a fast-moving, fast-growing, diverse global team
• Resolve customer issues in cooperation with Red Hat's global customer support team
• Participate in a periodic 24x7 management escalation on-call rotation
• Manage high-visibility project delivery, including estimation, schedule, risks, and dependencies

Other

• 2+ years experience managing engineering teams
• Ability to lead distributed, remote teams working across multiple time zones
• Ability to discuss complex technical issues with SREs, product managers, and less-technical stakeholders including customers and senior leaders
• Experience with Agile project management methodologies such as scrum, kanban
• Meet with customers in pre-sales and post-sales situations, supporting deep-dive conversations on product capabilities and escalation / problem resolution surrounding incidents