Capital One is looking to transform and mature its Experience Design (XD) Research Operations team, aiming to elevate its capabilities and build systems and practices that enable the delivery of high-quality, accessible research insights at scale.
Requirements
- 5+ years experience with project management tools such as Jira and data visualization tools such as Confluence
- Experience working with research tools and vendors
- Experience with panel management strategy and technology
- Experience leading or contributing to a democratization program that enabled non-researchers to perform research tasks, including developing training materials, tools, or best practices for broader use.
- Systems thinking with a track record for designing high-quality practices for scaling Design and Research teams
- Proven history of project management excellence, leading strategic initiatives with a commitment to continuous improvement, process optimization, and impactful outcomes
- 5+ years of experience in UX or Research Operations roles, project management, or process improvement
Responsibilities
- Define and implement strategies that empower partners to conduct research safely and effectively.
- Partner with Research and Design Leaders to build programs that provide the necessary tools, training, and resources, moving the practice of research to a shared capability.
- Champion process improvements by providing expertise and support to increase team efficiency and optimize our practices.
- Ensure new systems and workflows are effective and scalable.
- Champion right-sized standards in ethics, privacy, and data protection across all research and design projects.
- Drive the strategy for our centralized knowledge base of research practices, resources, and insights.
- Introduce and scale new methods for evangelization and impact storytelling.
Other
- Highly effective verbal and written communication skills across all organizational levels
- Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
- Ability to influence a wide range of stakeholders across teams and levels within the organization
- Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy
- Ability to balance desired outcomes and potential risks to design clear, human-centered solutions
