At CVS Health, the business problem is to ensure the availability, stability, and optimal performance of production systems and applications, and to transform health care through effective incident management and problem resolution.
Requirements
- 2+ years of experience with NextGen application suite
- 3+ years of experience in an on call support 24x7 environment
- 3+ years of experience in incident, problem and change management
- Knowledge of Market Prominence, Health Rules Payor, TIDAL and Health Edge Data Warehouse
- Experience participating in infrastructure maintenance and application releases
Responsibilities
- Ensures the availability, stability, and optimal performance of production systems and applications through effective incident management and problem resolution.
- Confers with cross-functional teams to prioritize and address production issues while minimizing downtime and disruptions to business operations.
- Helps establish and implement standard operating procedures and best practices for production support activities that facilitate efficient and effective incident resolution.
- Assists in the management of system logs and performance metrics, proactively identifying and addressing potential issues and bottlenecks to help maintain system health and performance.
- Assesses root cause analyses of major incidents and implements preventive measures to mitigate future occurrences.
- Communicates with development and operations teams to understand upcoming changes, deployments, and upgrades to production systems and ensure that support teams are prepared for any potential impact on production environments.
- Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.
Other
- Bachelor's degree preferred/specialized training/relevant professional qualification.
- 40 hours per week, full-time
- Travel requirements not specified
- Must be eligible to work in the US
- CVS Health is an equal opportunities employer
