T-Mobile is looking for a Manager to lead Tier 3 Support and Platform Engineering teams for the T-Life application ecosystem, driving AI-enabled transformation and ensuring stability, scalability, and security of the platform
Requirements
- Strong technical background in Kubernetes, cloud infrastructure, automation, and CI/CD pipelines
- Experience applying AI/ML or automation tools in an operational context (e.g., anomaly detection, log analysis, intelligent alerting)
- Hands-on familiarity with AIOps, observability stacks, and machine learning for operations
- Strong understanding of microservices, security, and distributed systems
- Experience with AI/ML tools, intelligent monitoring, and predictive analytics
- Experience with automation-first principles in CI/CD, configuration management, and observability
- Experience with GenAI solutions (e.g., chatbots for support engineers, intelligent code diagnostics, or documentation assistants)
Responsibilities
- Lead, coach, and develop Tier 3 Support and Platform Engineering teams with an emphasis on technical excellence, collaboration, and innovation
- Oversee and continuously improve the production issue triage, diagnosis, and resolution process
- Lead the design, maintenance, and evolution of the Kubernetes Conductor Platform Hosting T-Life microservices
- Drive automation-first principles in CI/CD, configuration management, and observability
- Champion the use of AI Ops tools to optimize resource allocation, detect anomalies, and predict infrastructure needs
- Partner with T-Life Data Science, AI, and DevOps teams to develop AI-powered tools that enhance operational visibility, ticket triage, and support workflows
- Establish KPIs and success metrics for AI adoption and efficiency gains across the support and platform ecosystem
Other
- Bachelor’s degree in computer science, Engineering, or related field
- 8+ years of experience in engineering, platform operations, or production support
- 3+ years in a leadership role managing technical teams
- Excellent communication, stakeholder engagement, and change management skills
- Travel Required (Yes/No): Yes
