Workday is looking to hire a Manager, Software Development Engineering, HiredScore to lead a cross-functional team, serve as a subject matter expert on HiredScore product implementations and processes, handle client escalations, and drive excellence in delivery to enhance talent matching, rediscovery, and engagement.
Requirements
- 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management.
- 6+ years’ experience as the single point of contact resolving complex issues and manage escalations. Subject matter expert of current IT standards, applications, User Acceptance Testing (UAT), and industry trends
- 5+ years' of Python programming experience
- Strong, hands-on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations.
- Deep affinity for technology and a strong understanding of the software delivery lifecycle. Familiarity with SQL/NoSQL databases.
- Experience using ticketing and knowledge management tools such as JIRA and Confluence.
- Experienced in technical project management, driving complex software initiatives from requirements gathering through delivery.
Responsibilities
- Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes.
- Partner with application development scrum teams to deliver customer features and product innovations.
- Understand client needs and workflows, designing tailored HiredScore implementation plans and offering creative solutions to ensure success.
- Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption.
- Partner with cross-functional stakeholders to prioritize, plan, and deliver exceptional customer experiences.
- Manage projects from scratch, balancing multiple demands and shifting priorities in a fast-paced environment.
- Translate business and technical requirements into actionable engineering plans and solutions.
Other
- Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development.
- Coach and mentor team members to optimize performance, foster career growth, and support personal development.
- Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues.
- Demonstrated success in high-growth SaaS companies selling to enterprise clients in a global environment.
- Skilled in mentorship and people management, coaching software engineering teams to achieve high performance and professional growth.
