Optimum is seeking a Manager, Software Engineering to lead the design and delivery of next-generation customer engagement platforms, leveraging Google Cloud’s Customer Engagement Suite (CES) to drive digital CX transformation and provide reliable, high-speed connectivity solutions.
Requirements
- Experience with Google Cloud capabilities.
- Thorough understanding of software methodologies and DevOps practices.
- Experience with implementing and optimizing CI/CD Pipelines.
- Good intuition for software design, actively looking to learn from other teams and projects.
- Demonstrated experience solving performance and data issues by applying experience/knowledge.
- Minimum 5 years of experience in technically managing the software development, automation, and tools.
- Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
Responsibilities
- Lead, mentor, and manage a team of software developers and automation engineers, promoting a culture of collaboration, innovation, and continuous improvement.
- Champion the implementation of scalable, secure, and intelligent CX platforms across multiple channels (voice, chat, SMS, app, web).
- Provide architectural and technical direction, participate in code reviews, and ensure adherence to best practices and coding standards.
- Advocate for engineering excellence, including test automation, CI/CD pipelines, and performance monitoring.
- Evaluate and recommend tools, technologies, and frameworks to enhance development efficiency.
- Implement and refine agile methodologies (e.g., Scrum or Kanban) to improve team velocity and productivity.
- Track and report on key metrics related to software quality, delivery, and team performance.
Other
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
- Strong stakeholder management skills across business and technical teams.
- Ability to work in a hybrid work culture, located in Dallas/Fort Worth area.
- Experience mentoring developers and fostering a high-performing team culture.
- Commitment to empowering employees to take responsibility and embrace proactive problem-solving.
