MetTel is seeking an Onboarding Manager to enhance customer success and migrations by providing a world-class onboarding experience, ensuring clients understand the migration process, and preparing them for transition, which drives revenue and customer satisfaction.
Requirements
- Telecommunications experience is a plus, but not required
Responsibilities
- Proactively manage initial account setup to drive ease of doing business with MetTel
- Operational director of all internal teams involved in the setup of the client, and process improvements overall
- Assist with driving migration success and continuously highlighting the value of the partnership
- Responsible for explaining and implementing contract and purchased services
- Key resource for initial customer portal setup and training for adoption
- Ensure client delivery of key reports and deliverables to prepare New Client Services
- Schedules kickoff call and prepares customer for transition
Other
- Excellent verbal and written communication skills
- Ability to stay organized and provide a consistent customer experience
- Customer focused, with self-sufficient problem solving skills
- Strong interpersonal skills and the ability to build relationships both internally and externally
- Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
