The US GST team is seeking a strategic and technically adept Manager, Tools Governance to lead the governance and optimization of tools supporting our streaming operations functions. This role will drive business and product development initiatives, ensure alignment with Agile methodologies, and oversee testing, user engagement, and change management processes to maximize product success and adoption.
Requirements
- Strong understanding of Agile methodologies and enterprise testing practices.
- Experience with change management and user research techniques.
- Ability to prepare and present written and oral communications of complex technical nature
- Ability to escalate critical application issues calmly, quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to Live productions
- Familiar with project management software and methodologies (Jira, Confluence, Airtable)
- Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS and Cloud solutions (i.e, AWS, GCP)
- Development or demonstrable both hardware and software troubleshooting experience
Responsibilities
- Partner with stakeholders to define tool strategy aligned with business goals.
- Lead cross-functional initiatives to evaluate, select, and implement new tools.
- Champion Agile practices across engineering and product teams.
- Ensure tools support Agile workflows, sprint planning, and backlog management.
- Establish governance standards for testing tools and frameworks.
- Collaborate with QA and DevOps teams to ensure robust testing coverage.
- Organize and facilitate focus groups to gather feedback on tool usability and effectiveness.
Other
- Minimum three (3) years’ experience in product governance, systems engineering, or enterprise tooling.
- Excellent communication and stakeholder management skills.
- Ability to lead cross-functional teams and drive consensus.
- Excellent interpersonal skills.
- Willingness to travel and work overtime, and on weekends with short notice
