DraftKings is looking to enhance its prediction market operations by improving real-time trading, upholding market integrity, and shaping customer experience for a first-of-its-kind product. The company aims to define a new space in regulated markets by addressing complex operational challenges and ensuring precision in a high-stakes environment.
Requirements
- Foundational understanding of trading workflows, including order lifecycle, clearing, settlement, and reconciliation.
- Proficiency with Excel and comfort working with basic SQL or BI dashboards.
- Familiarity with CFTC-regulated derivatives, crypto exchanges, sports trading platforms, or prediction markets is a plus.
Responsibilities
- Monitor inbound customer order flow and triage trade breaks, order rejects, or settlement discrepancies, escalating according to playbooks.
- Conduct intraday surveillance for price anomalies, volume spikes, or rule violations and collaborate with Compliance on timely resolution.
- Reconcile positions, cash balances, and fees across internal systems, the FCM, and the DCM clearinghouse.
- Prepare and deliver end-of-day operational reports, including key performance metrics like fill rates, latency, and rejections.
- Collaborate with Product, Engineering, Customer Support, and Compliance to resolve trading or platform issues quickly.
- Identify and escalate repetitive failure points in workflows that may benefit from automation or redesign.
- Contribute to operational playbook documentation and ensure processes remain audit-ready and scalable.
Other
- At least 5 years of experience in trade operations, middle office, or exchange operations within a brokerage, fintech, or trading platform.
- Strong communication skills with the ability to explain technical issues clearly across stakeholder groups.
- High attention to detail and a bias for action when resolving time-sensitive issues.
- Flexibility to work early or late shifts as needed to support live markets.
- Experience updating or maintaining SOPs or operational documentation.
- May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
