First Supply is seeking an exceptional Customer Service Consultant to enhance their team of dedicated professionals, aiming to provide a Best-In-Class Customer Experience by responding to general plumbing and/or HVAC related inquiries about product application and troubleshooting.
Requirements
- Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)
- Computer knowledge and skills with the ability to learn First Supply LLC’s business system
- Ability to assess customer needs and provide customer satisfaction
- Ability to communicate information and ideas effectively with customers by telephone and in person
- Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
- Ability to add, subtract, multiply and divide all units of measure.
Responsibilities
- Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
- Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
- Recommend products and provide service to customers, based on customer’s specific needs
- Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
- Meet customers to demonstrate and explain features of products; and instruct customers in use of products
- Prepare and present quotations to meet customer needs
- Accurately enter customer sales orders onto the business system
Other
- Three years of related experience or equivalent training in trade fields
- Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment.
- Ability to read, speak, understand, and write English.
- Attendance on a regular and consistent basis.
