Santander US auto business is looking to enhance its web platforms and deliver measurable business outcomes by leading customer-centric product initiatives.
Requirements
- 5+ years of product management experience with a focus on websites and digital experiences.
- Strong understanding of product lifecycle management and Agile methodologies.
- Proficiency with Agile/SCRUM tools such as Adobe Workfront, JIRA, or similar project management platforms.
- Experience working within WordPress CMS or similar web content management systems.
- Familiarity with Google Tag Manager and marketing campaign platforms is a plus.
- Excellent analytical, organizational, and problem-solving skills.
- Prior experience managing financial services, automotive, or regulated digital platforms.
Responsibilities
- Support the overall delivery and ongoing maintenance of Santander’s marketing web products, including SantanderConsumerUSA.com.
- Lead the intake, prioritization, and delivery of maintenance requests, bug fixes, and digital enhancements.
- Translate business and customer requirements into actionable product definitions for design, development, testing, and deployment across digital channels.
- Partner with teams such as UX, digital design, analytics/reporting, technology, compliance, operations, and release management to ensure timely and successful delivery.
- Contribute to the development of digital product roadmaps that balance customer experience goals with technical feasibility and business value.
- Gather customer and stakeholder feedback to validate enhancements and measure success against key performance metrics.
- Facilitate Agile ceremonies, including daily stand-ups, backlog refinement, sprint planning, and retrospectives, to ensure smooth delivery cycles and foster a collaborative team environment.
Other
- Bachelor’s degree or equivalent work experience in Business, Marketing, Computer Science, or a related field.
- 3+ years of demonstrated success collaborating with IT, business stakeholders, and partner teams in distributed environments.
- 1–3 years of experience working in an Agile/SCRUM delivery model.
- Strong written and verbal communication skills with the ability to present complex information clearly.
- Highly collaborative with the ability to work effectively across teams and organizational levels.
