At Apple, the business problem is to prevent spam from entering users' mailboxes and calendars, ensuring millions of iCloud customers have a great experience.
Requirements
- Comprehensive understanding of various abuse vectors and techniques to overcome them
- Demonstrated expertise in machine learning and various classification model techniques, reputation systems, and applying these techniques toward preventing abuse
- Proven expertise in end-to-end machine learning lifecycle including data collection, processing, training, model building, inference, and feedback loops
- Strong understanding of protocols like IMAP, SMTP, CalDAV, and CardDAV
- Experience in email security, content filtering, or related security domains
- Experience working with systems serving millions of users
- Understanding of privacy-preserving machine learning techniques and data handling best practices
Responsibilities
- Manage a team of engineers and be responsible for all overall anti-abuse solutions
- Integration into Mail, Calendar and Contacts systems
- End-to-end user experience of reporting spam
- Define and execute the technical roadmap for anti-abuse solutions across iCloud Mail, Calendar and Contacts
- Oversee the integration of anti-abuse solutions into Mail, Calendar, Contacts pipelines and ensure optimal performance and user experience
- Lead response to daily customer complaints and executive escalations while maintaining strategic long-term focus
- Drive advancement in machine learning techniques for abuse detection and prevention
Other
- Manage and mentor a team of talented engineers specializing in anti-abuse technologies and machine learning systems
- Partner with Apple Trust and Safety, Anti-abuse Operations, and other key stakeholders to deliver comprehensive protection solutions
- Highly collaborative with excellent communication skills and the ability to work with various key stakeholders, present to executives, and lead partner teams toward common goals
- Ability to balance and prioritize strategic long-term investments in anti-abuse while effectively handling daily customer complaints and executive escalations
- Apple is an equal opportunity employer that is committed to inclusion and diversity
