The Mobile Communication and Device Administrator – United States is responsible for overseeing the deployment, management, and support of mobile communication systems and devices across the U.S. operations. This role ensures mobile technologies are aligned with business needs, secure, and cost-effective.
Requirements
- Proficiency with mobile operating systems (iOS, Android) and MDM platforms (e.g., Intune, MobileIron, AirWatch).
- Experience with enterprise mobility management (EMM) solutions.
- Familiarity with telecom expense management tools.
- Knowledge of mobile security best practices and compliance standards.
- Project management experience in mobile technology deployments.
- Mobile communications Supplier relationship management
Responsibilities
- Manage the lifecycle of mobile devices including procurement, activation, configuration, and decommissioning.
- Administer and facilitate mobile device management (MDM) platforms to enforce security policies and manage inventory.
- Support end-users with mobile device issues, including troubleshooting hardware, software, and connectivity problems.
- Coordinate with mobile carriers and vendors to manage service plans, billing, and escalations.
- Monitor mobile usage and generate reports to identify cost-saving opportunities and ensure policy compliance.
- Maintain accurate records of mobile assets and user assignments.
- Develop and maintain documentation for mobile device policies, procedures, and user guides.
Other
- Associate’s or Bachelor’s degree in Business Administration, Communication or related field.
- 3+ years of experience in mobile device administration.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work independently.
