Scandit is looking for a Mobile Developer Support Engineer to provide technical support to developers integrating with their SDK, ensuring a smooth developer experience and supporting the broader success of their product.
Requirements
- Experience working with complex React Native applications.
- Ideally, you have experience in mobile development for both iOS and Android.
- Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and grow.
- You are familiar with mobile and web technologies in general and are willing to learn.
- You have excellent English communication skills, both oral and written.
Responsibilities
- Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our Web SDK and APIs.
- Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate complex problems to engineering when needed.
- Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support.
- Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.
- Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React Native and mobile frameworks over time.
Other
- You prioritize the customer experience and have a customer-centric mindset.
- You possess strong analytical and problem-solving skills.
- You can work independently with a high degree of autonomy.
- You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience.
- You may occasionally be asked to visit customers on-site to provide assistance.
