MotionAi needs a Customer Service Representative to accurately fulfill customer orders and manage incoming customer calls, contributing to the company's goal of providing best-in-class engineered systems and services.
Requirements
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
Responsibilities
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Determines the most cost effective shipping method for customer orders.
- Expedites backorders.
- May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
Other
- Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
