The company needs to improve product and process quality by investigating customer complaints and field failures, identifying root causes, and implementing sustainable solutions.
Requirements
- Exceptional analytical capability, problem solving skills, and root-cause analysis including, FMEAs, 8Ds, SPC and 5 Whys
- Demonstrated understanding of product design change and document change control, product and process verification and validation, and production process control methodologies
- Analyze electrical systems, diagnose critical malfunctions, and conduct electrical tests to investigate and resolve customers product issues.
- Troubleshoot motors, drives and systems using diagnostic equipment to determine root cause and corrective actions
- Conduct critical analysis on engineering changes (ECNs) to ensure specified changes have no impact on degradation of product quality or required function.
Responsibilities
- Analyze customer complaints and investigate field failures - translate learnings into actionable engineering and customer-facing solutions.
- Support suppliers in 8D responses and conduct regular quality update meetings, including written investigation reports and assuring effectiveness of supplier corrective actions
- Track all quality escalations, create accurate assessments, provide efficient responses and drive effective resolutions to meet customer expectations.
- Maintain baseline factory KPI metrics (scrap, rework, FPY, etc.) and identify areas of opportunity for improvement assuring clearly documented identification, control, and disposition of nonconformities
- Identify critical assembly defects, track product performance and communicate key learnings and developments to appropriate workflows for responses and corrective actions
- Analyze electrical systems, diagnose critical malfunctions, and conduct electrical tests to investigate and resolve customers product issues.
- Troubleshoot motors, drives and systems using diagnostic equipment to determine root cause and corrective actions
Other
- Must be eligible to work in the US without visa sponsorship.
- Represent the voice of the customer and coordinate corrective / preventive actions, follow-ups, and timely reporting
- Lead cross-functional meetings to discuss critical issues and delegate actions for product quality and process performance improvement
- Ability to work in a fast-paced, deadline driven, high impact environment
- May require travel and specific safety training to work in dangerous and extreme environment conditions while collecting data or commissioning new systems at the customer’s location.
