Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Requirements
- 3+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service).
- Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C, .NET, Power Platform).
- Experience with Dynamics 365 APIs, web services, and integration tools.
- Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate).
- Prior experience collaborating with Veterans Affairs stake holders to optimize CRM workflows and enhance service delivery.
- Demonstrated experience implementing or supporting CRM systems(e.g., Microsoft Dynamics) within a federal agency environment.
Responsibilities
- Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
- Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and process automation.
- Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate).
- Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications and solutions.
- Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates.
- Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution.
- Create and maintain technical documentation for customizations, integrations, and processes.
Other
- Bachelors Degree or equivalent experience required
- Strong problem-solving, analytical, and communication skills.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Active or ability to obtain a Public Trust Clearance
- Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve
