Pratt Miller is looking to hire a NASCAR Software Application Engineer to assist their NASCAR Motorsports clients with support and development of PME-proprietary software applications. This role requires a blend of technical expertise, customer relationship management, and software development support to ensure clients can effectively use PME tools and to inform product improvements.
Requirements
- Proficient in Excel, Word, Power Point, SQL, Azure, MATLAB, and Networking concepts
- Preferred coding background in C, MS SQL, Python, and/or Angular
- Knowledge of agile software management tools (specifically JIRA & Confluence)
- Experience with structured software development practices
- Ability to travel and be on-site with clients for data ingestion, support, training, discussions, and on-boarding
- Design and draft clear, concise, and well-structured reports that meet the client’s requirements using Telerik tools
- Perform routine maintenance tasks such as updates, patches, and system upgrades
Responsibilities
- Assist clients with application support, customization, and integration using APIs
- Act as the liaison between the PME Software Development Team and customer
- Identify, document, and track software defects through the JIRA ticketing system
- Communicate and work closely with developers to resolve issues
- Collaborate with Developers, Product Managers, Business Analyst and other Stakeholders to clarify requirements and define acceptance criteria
- Diagnose and resolve technical issues reported by clients through systematic investigation and root cause analysis
- Design, execute, and maintain test cases to validate functionality, performance, and reliability of software applications
Other
- Serve as the primary point of contact for customers using Pratt Miller’s database software and motorsports competition tools
- Set up, manage, and lead project meetings with customers
- Build and maintain strong client relationships through understanding needs, setting clear expectations, and ensuring satisfaction
- Maintain clarity and set realistic expectations for customers under high-pressure conditions
- Conduct training sessions, demonstrations, and onboarding to help customers effectively use PME tools
