Concentrix is looking for a Natural Language Processing Specialist to join their AI team to build, deploy, and optimize NLU models for tasks such as intent classification, entity recognition, and data labeling to improve customer experience
Requirements
- Proficiency in building and deploying language models using Python and frameworks such as TensorFlow, PyTorch, spaCy, or Hugging Face
- Demonstrated expertise in data labeling, annotation tools, and best practices for dataset curation
- Strong background in fine-tuning LLMs for specific use cases and business domains
- Experience with conversational AI or virtual assistant technologies (e.g., Dialogflow, Rasa, Gemini, Alexa, Microsoft Bot Framework)
- Experience with multilingual NLP/NLU systems
- Familiarity with cloud-based AI platforms (AWS, Azure, GCP)
- Prior work in a consulting or client-facing environment
Responsibilities
- Design, build, and optimize NLU models for intent classification, entity extraction, and related tasks
- Lead and manage data labeling and annotation projects, including guideline development and quality control
- Fine-tune and adapt pre-trained language models to specific business domains and use cases
- Analyze NLU model outputs and conduct error analysis for continuous performance improvement
- Collaborate with cross-functional teams (engineering, product, QA) to deploy and monitor NLU models in production
- Implement best practices for dataset management, annotation, and labeling workflows
- Leverage LLMs and state-of-the-art NLP technologies to enhance conversational AI solutions and virtual assistants
Other
- Bachelor’s or Master’s degree in Computer Science, Data Science, Computational Linguistics, or related field
- 4+ years of hands-on experience in NLU/NLP development (intent classification, entity recognition, data annotation)
- Strong communication and problem-solving skills
- Must undergo a background check in accordance with applicable law
- California residents must acknowledge reading and access to the Job Applicant Privacy Notice for California Residents
