Cognizant is seeking a .Net Developer to build impactful, scalable, enterprise applications and resolve customer issues.
Requirements
- Strong hands-on experience with .NET framework including VB .NET, Windows form.
- Hands -on Experience in MQ and window service
- Proven hands-on experience in building WebAPI
- Proficiency in SQL Server databases and Active reports.
- Desired to have exp with Azure cloud services.
- Experience with CI/CD pipelines and DevOps practices.
- Knowledge of cloud-native application development and serverless architecture.
Responsibilities
- Act as a point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve.
- Analyze production issues and support the application maintenance
- Determine and prioritize maintenance work, which includes bug fixes, performance improvements, and security updates
- Track team performance, analyze metrics, and implement solutions to improve service levels, customer satisfaction, and operational efficiency.
- Identify areas for improvement, implement new processes, and create training materials to enhance support services.
- Liaise with other departments to ensure smooth information flow and coordinate efforts to meet strategic objectives.
- Manage work queues, and ensure compliance with company policies and audit requirements
Other
- Required 2 to 4 years of experience.
- Hybrid position requiring 3 days a week in a client or Cognizant office.
- Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Familiarity with Agile methodologies and tools like Jira or Azure DevOps.
- Strong problem-solving skills and ability to work independently in a fast-paced environment.
- Excellent communication and collaboration skills.
