National General is looking to ensure system reliability, performance, and stability for their Claims Application by providing Level 2 and Level 3 production support, while also contributing to the development, maintenance, and enhancement of business-critical applications.
Requirements
- 8+ years of experience across all phases of software development, including design, development, testing, debugging, implementation, and source control.
- Strong proficiency in the .NET Framework (v4.5 and above).
- Solid understanding of object-oriented programming (OOP) and SOLID design principles.
- Proficient in C and working knowledge of VB.NET.
- Hands-on experience with ASP.NET MVC, HTML5, CSS, JavaScript, and jQuery.
- Experience with modern front-end frameworks such as AngularJS, Knockout, or React.
- Strong knowledge of web services, including SOAP and REST (WCF, Web API).
Responsibilities
- Provide Level 2 and 3 support for Claims applications, including incident resolution, defect fixes, and root cause analysis.
- Lead and manage production deployments and releases, including code promotion, downtime coordination, and stakeholder communication.
- Monitor and maintain production processes, jobs, and system stability through proactive issue resolution and log analysis.
- Escalate unresolved issues while ensuring adherence to service level agreements (SLAs).
- Identify and implement process improvements to enhance performance, stability, and user experience.
- Collaborate across teams - business analysts, developers, DBAs, infrastructure, and third-party vendors - to support and enhance application functionality.
- Participate in Agile ceremonies and contribute to continuous integration, delivery, and structured software development.
Other
- Bachelor’s degree in Computer Science or related field; or equivalent combination of education, training, and work experience.
- Possess experience in the insurance industry and/ or basic knowledge of insurance
- Familiar with ITSM ticketing tools
- Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
- In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
