The company is seeking a ServiceNow Developer to build and maintain custom applications, workflows, and integrations on the ServiceNow platform to enhance and automate request fulfillment workflows and integrate ServiceNow with network management systems.
Requirements
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer)
- Strong knowledge of JavaScript, AngularJS, and web services (REST, SOAP)
- Experience with ServiceNow modules including CMDB, ITSM, and Discovery
- Experience in developing custom applications and integrations in ServiceNow
- Knowledge of database design and management within ServiceNow
- Desired: ServiceNow Certified Implementation Specialist - ITSM
- Desired: Familiarity with scripting languages commonly used in network automation (e.g., Python, NodeJS, Perl)
Responsibilities
- Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests.
- Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses.
- Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships.
- Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB.
- Create and optimize integrations between ServiceNow and various Network Management Systems
- Develop scripts and workflows to automate network management tasks within ServiceNow
- Develop and maintain documentation for ServiceNow applications and integrations
Other
- Bachelor's degree in Technical field or equivalent work experience
- 10+ years of related work experience
- TS/SCI with CI Poly required
- Excellent communication and collaboration abilities
- Experience with Agile development methodologies
- Up to 10% travel required
