The company is looking to solve the problem of migrating from Cisco contact center platforms to NICE CXone and customizing NICE CXone applications
Requirements
- Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
- Hands-on experience with NICE CXone development (Studio, APIs, scripting)
- Strong understanding of Cisco UCCE/UCCX call flows and routing logic
- Proficiency in programming languages (JavaScript, Python, or .NET)
- Experience with REST APIs, web services, and data exchange formats (JSON, XML)
Responsibilities
- Designing, developing, and customizing NICE CXone applications
- Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools)
- Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
- Translate Cisco call flows and routing scripts into NICE CXone equivalents
- Work with NICE CXone APIs, RESTful services, and connectors for third-party systems
- Develop automation scripts for provisioning and configuration
- Prepare technical documentation, migration guides, and code repositories
Other
- BACHELOR OF COMPUTER SCIENCE
- Work closely with infrastructure engineers, QA teams, and Cisco/NICE support
