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NLP Algorithm Engineer - Global CRM

TikTok

$187,040 - $359,720
Sep 10, 2025
San Jose, CA, USA
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Develop TikTok's proprietary CRM into an enterprise-grade, market-leading platform by improving commercialization efficiency and client satisfaction through innovative sales, marketing, and analytics tools.

Requirements

  • Possess project experience in natural language processing (NLP), with in-depth research in fields such as text semantic computing, intelligent Q&A, or intelligent dialogue bots.
  • Strong engineering practice capabilities, proficiency in programming languages like Python, and good code writing habits.

Responsibilities

  • Leverage NLP technologies such as deep learning and large language models (LLMs), and optimize tasks like semantic understanding and information extraction in commercial scenarios.
  • Be responsible for optimizing the algorithm performance of commercial intelligent Q&A systems, marketing chatbots, and other applications to enhance the intelligence level of commercial products.

Other

  • Self-motivated
  • Passionate about tackling challenging problems and equipped with excellent logical thinking skills.
  • Good teamwork and communication skills.
  • Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  • Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and Exercising sound judgment.