Cresta is looking to build better conversational AI products by analyzing complex human interactions from contact centers and translating linguistic insights into actionable improvements for AI products.
Requirements
- Proficiency in Natural Language Processing (NLP).
- Demonstrated expertise in applying linguistic theory to real-world problems.
- Coding skills in Python for prototyping, prompt engineering and data analysis.
- Proficiency in one or more non-English languages that are NOT Spanish, Portuguese, Mandarin, Cantonese, or Korean.
- Proficiency in probability theory, data structures and algorithms, machine learning and large language models (LLMs).
- Experience with linguistic fieldwork or experimental data collection involving unfamiliar languages or low-resource scenarios.
Responsibilities
- Analyze conversational and behavioral data to uncover patterns that inform AI product development and iterations.
- Design and implement data collection methodologies and annotation frameworks.
- Translate linguistic insights into practical AI improvements.
- Collaborate with engineers, product managers, and non-specialists across teams to communicate your findings and frameworks.
Other
- Advanced degree (Ph.D. preferred; Master’s with equivalent experience will be considered) in linguistics with a strong interdisciplinary focus—e.g., computational linguistics, psycholinguistics, and/or cognitive linguistics.
- Specialization in discourse analysis.
- Experience in independently owning and delivering complex projects.
- Communication skills, especially in conveying complex domain knowledge to cross-functional and out-of-domain audiences.
- Comfortable operating in fast evolving environments.
