AT&T Global Public Sector is looking to support a key program in their National Security business segment by providing expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers.
Requirements
- At least 1 year of relevant ServiceNow experience
- Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
- Experience with at least one of (Agile, Scrum, SDLC)
- Working knowledge of Service Now or other ITSM platforms
- Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
- Certification: ServiceNow Certified System Administrator (desired)
- Cross platform and integration experience: Windows, Linux, Android, Juniper, and Cisco (desired)
Responsibilities
- Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements.
- Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives.
- Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
- Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.
- Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
- Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
- Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts.
Other
- TS/SCI with polygraph clearance required
- 10 years of experience that can be a combination of work history and education
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
- Strong communication skills for working effectively with clients and team members
- Strong organizational skills, including attention to detail, multitasking and critical thinking skills
