AT&T Global Public Sector is looking for an NMS ServiceNow Senior Software Designer to support a key program in AT&T’s National Security business segment, providing expert knowledge and integration of network management systems, operating systems, and software for the intelligence community.
Requirements
- Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
- Must have Certification: ServiceNow Certified System Administrator.
- Must have at least one other advanced ServiceNow certification.
- Experience with at least one of (Agile, Scrum, SDLC).
- Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
- Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
- Advanced system architecture, design, and integration.
- Experience with databases. Ideally including MariaDB.
- Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
- Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
Responsibilities
- Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
- Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
- Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
- Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
- Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
- Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
- Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
Other
- Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
- Required Clearance: TS/SCI with polygraph.
- Team Leadership experience.
- The candidate must be highly motivated.
- Able to work independently with both local and geographically diverse team members.
- Using effective time management skills to meet deliverable timelines.
- Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively.
- Excellent client-facing and internal communication skills.
- Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
- Skilled in working within a team environment within a professional office setting.
- Skilled in the ability to focus study and research to rapidly solve specific problems.
- Excellent and clear written documentation skills.
- Excellent self-study to achieve advanced training as required by the team and the program.
- Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
- Excellent verbal communication skills.
- Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
- Experience innovating in a collaborative environment.
