Clarios is looking for an OE Customer Quality Engineer to provide quality leadership to OEM customers, acting as a liaison for customer deliverables and expectations, and ensuring alignment between Clarios' cross-functional teams and customer needs.
Requirements
- Experience with ISO 9001/TS16949 and continuous improvement methodologies.
- Proficiency in FMEA, SPC, MSA, APQP, and OEM CSR requirements.
- Skilled in 8D, 5-Why, Ishikawa analysis, and program launch processes.
Responsibilities
- Provide quality leadership to OEM customers by serving as liaison for customers on key customer quality deliverables and expectations.
- Facilitate strategies for customer communications that ensure Clarios’ cross functional team alignment while maximizing value to customers.
- Work with internal teams to ensure compliance with Customer Specific Requirements (CSR), customer change management, product qualification requirements, and product non-conformance.
- Lead problem-solving initiatives (8D/5-Why) and ensure timely resolution of customer quality concerns.
- Generate Quality Alerts/CARs and verify process/system sustainability.
- Oversee PPAP documentation, testing, and CSR compliance for product/process changes.
- Coordinate customer on-site visits (Run @ Rate, STAR Audits) and ensure open issue resolution.
Other
- 6+ years in technical customer support (Automotive OEMs), with proven ability to navigate complex organizations.
- BS in Engineering, technical degree, or equivalent experience.
- 4+ years in automotive, battery systems, or electrical fields.
- Develop strong customer relationships and communication strategies for timely, professional responses.
- Align internal teams on customer quality topics and generate consistent communication packages.
