The OEMS Product Support Organization needs to provide client-facing support to assist clients with the Enfusion OEMS module for their daily trading operations. The Client Servicing Analyst - Trading will act as a liaison between client-facing teams and internal development and product teams to perform tier II technical electronic trading support for Enfusion’s OEMS.
Requirements
- General knowledge of trader workflows, FIX connectivity, allocations and order sizing, and pre-trade compliance.
- Familiarity with JSON, XML, and UNIX is a plus.
- Jira/Zendesk/Logs experience.
Responsibilities
- Deploy and provide OEMS level II support across trader workflows, FIX connectivity, allocations and order sizing, pre-trade compliance, and more for an industry-leading investment management platform.
- Work with the technology and OEMS product teams to streamline processes and communication with groups in the support side of the organization.
- Investigate issues and escalate to the OEMS development team as needed.
- Learn how the technology behind the system works and complete OEMS level I and II certification programs.
- Assess patterns in support tickets, requests, and alerts, helping to increase the efficiencies of training and support.
- Identify and implement areas lacking automation.
- Work with development to forecast the severity of issues and throughput for fixing issues across teams.
Other
- Bachelor's degree in related field or related experience (Electronic Trading background preferred).
- Exposure and experience in finance (preferred).
- Good communication skills, both verbally and in writing.
- Work from anywhere 3 weeks out of the year
- Work from home Fridays
