Disney's digital and contact center ecosystems need advanced AI/ML solutions to drive innovation, extract actionable insights, and improve efficiency and guest satisfaction.
Requirements
- Demonstrated expertise in Agentic Frameworks, MCP, LLMs, and Generative AI solutions.
- Strong proficiency in Python and SQL, with hands-on experience in data engineering and ML pipelines.
- Experience with big data platforms (e.g., Snowflake, BigQuery, Cloudera) and distributed computing frameworks (e.g., Spark).
- Advanced knowledge in statistical modeling, NLP, clustering, and AI evaluation metrics.
- Experience deploying AI/ML systems in large-scale production environments.
- Familiarity with containerization (Docker, Kubernetes), cloud platforms (AWS, GCP), and MLOps practices.
- Strong background in explain ability, fairness, and responsible AI practices.
Responsibilities
- Design, architect, and deploy advanced AI/ML solutions—including Generative AI and multi-agent systems—tailored to complex business challenges.
- Lead the exploration and application of Agentic Frameworks and Model Context Protocol (MCP) to enhance orchestration, scalability, and interoperability of AI systems.
- Establish best practices for prompt engineering, model fine-tuning, and evaluation frameworks for responsible AI.
- Guide the team in adopting and experimenting with emerging AI tools and technologies.
- Build solutions to extract actionable insights from complex data that directly inform executive decision-making.
- Develop scalable and reproducible methodologies for insight generation and model interpretability.
- Partner with cross-functional stakeholders (technology, operations, marketing, and guest experience) to co-create AI solutions that improve efficiency and guest satisfaction.
Other
- Serve as a thought leader and technical expert, driving innovation in AI solutions.
- Independently design and deliver advanced analytical projects from ideation to completion.
- Shape strategy, influence stakeholders, and mentor fellow team members.
- Be a key data storyteller and trusted advisor, ensuring that AI solutions are explainable, scalable, and aligned with Disney’s business objectives.
- Exceptional communication skills with proven ability to influence senior stakeholders.
- Track record of leading complex projects in fast-paced, dynamic environments.
- Mentor and coach junior team members, fostering technical excellence and innovation across the team.
