Diagnosing and resolving software issues for Diagnostics Software Services (DSS) applications at a customer facility.
Requirements
- minimum of 2 years of configuring software including technical experience with writing and executing SQL statements.
- Minimum of 4 years of configuring software including technical experience with writing and executing SQL statements.
- Customer support experience using a case management system and troubleshooting technical issues.
- Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
Responsibilities
- Independently troubleshoots, resolves, validates, and documents technical issues.
- Create appropriate documentation for all work performed.
- Accurately classify and complete support cases.
- Complete all tasks for Complaint handling according to the Quality Management System.
- Understands the interaction between software applications in the same product family.
- Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
- Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
Other
- Onsite Software Engineer based at our customer facility in Tallahassee, Florida
- Strong professional communication skills
- Ability to respond swiftly to address customer concerns.
- The position requires 50% travel to either Tallahassee, FL or Columbia, SC.
- This position requires travel to Ohio as needed for onboarding and recurring training purposes.
