Affinitiv is looking for a Software Training Specialist to travel to automotive dealerships and provide expert training on their SaaS products. The goal is to improve dealership business processes, customer satisfaction, and return on investment by understanding unique workflows and providing personalized solutions.
Requirements
- 3-5 years in the automotive industry with specific expertise in fixed operations (service, sales, and marketing).
- Proven ability to effectively deliver training in both classroom and virtual settings, with strong classroom management skills.
- Excellent communication skills with the ability to be patient, calm, and approachable when working with dealership personnel.
- Ability to work independently in a fast-paced environment, meeting aggressive timelines.
Responsibilities
- Lead onboarding sessions and deliver training on a variety of SaaS products for automotive dealerships.
- Analyze each dealership's workflow and processes, offering tailored recommendations customized to enhance their operations.
- Conduct various product quality assurance checks before training sessions and deliver webinars to ensure customer understanding.
- Work closely with Client Success, Technical Support, and Onboarding to support customers, resolve issues, and enhance the functionality of our software.
- Identify and troubleshoot software functionality issues, offering temporary workarounds and troubleshooting steps.
- Using relevant feedback gathered from the field, provide insights as to the strengths and weaknesses of Affinitiv products in comparison to its competitors.
Other
- Must be able to travel 75% of the time, including up to three weeks per month onsite with dealerships, and one week working remotely from home.
- Valid driver's license and reliable transportation for client visits.
- Stay up to date with industry trends to ensure your expertise remains relevant and impactful.
