GFiber is looking to optimize the efficiency and accuracy of their network repair and maintenance program by implementing and controlling proper practices in field tool management, as well as accurate reporting for performance and financial management.
Requirements
- Proven experience with field workforce management tools (e.g., Salesforce Field Service, ClickSoftware, Oracle Field Service, ServiceMax, etc.) is required.
- Strong operational savviness of field workforce management tool usage and work order knowledge and management is essential.
- 5 years of experience in an operational data analysis, process improvement, or business intelligence role within the ISP/Telecom industry, with a specific focus on network construction repair and maintenance.
- Bachelor's degree in Engineering, Operations Management, Data Science, Statistics, Business Analytics, a related quantitative field, or equivalent practical experience.
Responsibilities
- Collect, clean, and analyze large datasets from various operational systems specific to fiber network repair and maintenance (e.g., field workforce management tools, ticketing systems, inventory systems, network monitoring tools).
- Develop and maintain dashboards, reports, and visualizations to monitor key operational performance indicators (KPIs) related to network repair, maintenance, and field technician productivity.
- Identify trends, anomalies, and outliers in operational data, conducting root cause analysis to understand reporting discrepancies and operational inefficiencies.
- Design, implement, and monitor process controls to ensure data quality, operational insights and compliance within workflows.
- Identify bottlenecks, inefficiencies, and areas for improvement within network repair processes and field operations.
- Collaborate with operational teams to develop and implement solutions, including process changes, automation, and system enhancements, with a strong focus on local operational workflow management.
- Audit and analyze actual work performance versus vendor billing unit usage for network repair and maintenance activities.
Other
- The application window will be open until at least September 19, 2025.
- GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status.
- If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form.
- The US base salary range for this full-time position is $107,200 - $117,900 + bonus + cash award + benefits.
