Right at Home is looking to improve the quality of life for those they serve by providing end-users of business applications with training and support on effective use of various applications to run their business.
Requirements
- Understanding of homecare operating software preferred
- Knowledge of CRM (Customer Relationship Management) preferred
- Customer support experience (via phone, virtual meetings, and email/helpdesk ticketing)
- Franchising experience preferred
- Home care or healthcare experience preferred
Responsibilities
- Develop and maintain a thorough working knowledge of company-sponsored software applications and their databases
- Stay abreast of platform enhancements, bug fixes, enhancement requests and support issues
- Assist Franchisees with business technology applications by supporting requests to resolution.
- Monitor all applications for critical enhancements and complete necessary training in order to provide relevant support to users
- Test new releases of application features
- Assist new offices with initial configurations with various applications, coaching on required operational procedures and suggesting best practices
- Generate requested system or location-specific reports
Other
- Associate’s degree or equivalent combination of education and experience required
- Must be able to work in a fast-paced environment and adapt quickly to organizational change and evolving priorities
- Must be able to provide extraordinary customer service to all internal and external users
- Must be able to uphold and demonstrate the Right at Home core values: Authentic, Accountable, Collaborative, Integrity and Approachable
- Must be able to work with people who know what it takes to succeed, strive for excellence and have the skills and knowledge necessary to get the job done right
