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Operational Support Engineer

Nasdaq

Salary not specified
Aug 29, 2025
Philadelphia, PA, USA
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Support and operations for critical solutions and services to market infrastructure operators and new markets.

Requirements

  • At least 4 years of software application support or DevOps experience
  • Knowledge on Atlassian JIRA, GitLab or BitBucket
  • Knowledge of AWS is a plus.
  • Knowledge of Python (or other scripting language)

Responsibilities

  • Independently performs real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and collaborate with other analysts and development team, using deep expertise and knowledge of industry trends.
  • Independently performs startup and shutdown of core systems, leads recovery procedures, scheduling, backups, and monitors batch processes.
  • Using deep expertise and knowledge of industry trends, independently troubleshoots complex order entry and market data connectivity issues with clients, exchanges, market centers, and network providers.
  • Using deep expertise and knowledge of industry trends, independently reviews system capabilities, department workflow, and scheduling requirements and evaluate for efficiencies and improvements.
  • Independently configures, installs, maintains and upgrades computer systems hardware and software.
  • Proactively identify and resolve potential problems/issues including authoring of technical and operational requirements.
  • Conduct deployment and operational testing

Other

  • Degree qualified in Computer Science, Information Systems or other related discipline, or equivalent work experience in Data Center, Trading, Computer, or Network Operations.
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
  • This position will be located in Philadelphia, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change)